Reservation policy 2018-07-04T12:27:56+00:00

RESERVATION POLICY

We inform our customers that the booking service runs by DinnerBooking (www.dinnerbooking.com), with the support of the platform interbank Stripe (https://stripe.com/it) – involves the insertion of a valid credit card number to guarantee the reservation. Therefore, at the time of the booking you will not be charged, and the information will be retained only to confirm the reservation.

Reservation is guaranteed only after the credit card is successfully registered and the confirmation email has been sent to your email address.

No fee will be charged on your card, unless there is a late cancellation, modification or no-show.

We allow up to 24 hours before your reservation for cancellations or modifications without any penalty, in case you have written an email to onyx@onyxrestaurant.hu.

In case of a late cancellation, late modifications or if the reservation were to result in a “no show”, you will be charged an amount of 70 € – ‘seventy euros’ per person, and will be invoiced for the amount charged on the credit card. 

In case of a cancellation, contact us via email at least 24 hours in advance on the following address: onyx@onyxrestaurant.hu. In this case the amount will not be forfeited and, therefore, no charge will be applied.

For policies of DinnerBooking and Stripe please visit the respective sites (https://dinnerbooking.com/hu/en-US/s6/terms) and (https://stripe.com/it/terms).

We accept only confirmed reservations.

Reservations are taken 90 days prior to the calendar date.

We kindly inform you that if you any have special dietary requirements or requests that we are unable to provide, we reserve the right to modify your booking.

Please note that we offer 3-, 4- or a 6-courses tasting menus for lunch, and we have two 6-courses tasting menus for dinner.

You are able to choose under the condition, that the entire table orders the same type of menu.

Thank you for your understanding and help in advance.

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