Frequently asked questions 2018-09-02T13:38:18+00:00

FREQUENTLY ASKED QUESTIONS

We are open for lunch from Thursday to Saturday, from 12:00 with the last arrival at 13:30.

For dinner we are open from Tuesday to Saturday, from 18:30 with the last arrival at 20:30.

We are closed every Sunday and Monday.

The restaurant is closed for two weeks in January and three weeks in August every year.

The reservation office can be reached on telephone (+36-30-508-0622) on Tuesday and Wednesday from 16:00 until 20:00, and from Thursday to Saturday, from 11:00 until 20:00.

We are able to answer your emails in 24 hours on our opening days (from Tuesday to Saturday).

If you wish to reserve a table in our restaurant, please visit Table reservation on our website.

Upon requiring a reservation kindly provide us your valid contact information (mobile phone number and email address) on which you can be reached before your dinner/lunch.
Please note that we require credit card registration in order to guarantee your booking, however no charges will be applied when making a reservation.

In case you wish to make amendments to your existing reservation or you have any questions, please email us on onyx@onyxrestaurant.hu.

We accept reservations up to 3 months in advance.

We suggest you to reserve a table prior to your arrival at the restaurant. Our suggestion is to book for Tuesday, Wednesday or Thursday 2-3 weeks in advance, and for Friday or Saturday minimum 1 month in advance. On special opening days e.g. New Year’s Eve and Valentine’s Day we suggest you to book far in advance, to avoid any disappointment.

Focusing on the needs of our guests and following the international trends, we would like everybody to feel comfortable and pleasant during their stay.

Therefore we recommend you to dress according to the actual weather conditions. However please refrain from wearing sports clothing or beachwear, including sleeveless t-shirts & flip-flops.

The restaurant is located in the heart of the city, in the pedestrian zone of Budapest’s business district. Car traffic in the area around the restaurant is restricted.
If you are coming by car, we can arrange a parking space for you for up to three hours in the parking garage of the Vörösmarty Office Building.
From the direction of Széchenyi Square, the parking garage can be reached by taking Apáczai Csere János Street to Deák Ferenc Street.
Please let us know when you make your reservation if you will need a parking space.

We gladly welcome our vegetarian, and gluten- or lactose intolerant guests with special tasting menus, regarding these dietary requirements.

Unfortunately, we do not serve vegan or dairy free (milk protein) menus.
Please be so kind to inform us about any dietary restrictions
when making the booking, prior to arrival!
However, due to the fact that we prepare dishes for our other guests in the same kitchen as well, we cannot guarantee that your dishes are uncontaminated.
If you have any special dietary requirements or requests that we are unable to provide, we reserve the right to modify your booking.

Children are welcomed in our restaurant as long as they are supervised at all times. Our guests expect to find a quiet, elegant ambience to complement the refined dining experience, for which our restaurant in renowned.  We do not serve specific children’s menu, but you are able to choose dishes from the current offerings.

Unfortunately our restaurant is not equipped for guests with special needs. However, our staff always welcomes and accommodates our guests with wheelchairs.

Although we love animals, pets are not allowed in our restaurant.

We wish to provide our guests with an outstanding gastronomic experience, a culinary journey. This means that dinner meals can last up to 3 or even 4 hours.

In order to ensure that our guests are able to try everything that is served from beginning until the end, we have sized our portions accordingly. The menus and individual food items are prepared so that they harmonize with one another. Therefore we ask you, to trust our colleagues’ expertise when it comes to recommendations concerning food combinations or order of service.

The prices of our 6-courses dinner tasting menus are 33 900 HUF+15% service charge/person.

The price of the 3-courses lunch menu is 18 900 HUF+15% service charge/person.

The 4-courses lunch menu costs 21 900 HUF+15% service charge/person.

The 6-courses lunch menu is 25 900 HUF+15% service charge/person.

Unfortunately, we do not offer any a’la carte selection.

Regarding to our other existing reservations, we can accept private dinner requests up to maximum 50 people (in two separate rooms).

We can accommodate a private dinner up to maximum 30 guests in our Onyx Salon.

Without exclusivity we can accept groups up to 15 guests, maximum.

Please write an email about your inquiry in advance!

We are constantly improving our reservation system, so we really appreciate all the feedbacks from our guests. The Onyx Restaurant strives to provide the highest quality of service and food, therefore it is very important to know the exact number of guests for every lunch and dinner service. Our aim is to maximize the capacity of the restaurant and provide excellent service quality.

To assist us in maintaining a consistently high level of service, we ask our customers to cancel any reservations that they will be unable to honor, so we could give that table to someone else from our waiting list. It is very simple to cancel a booking: you can cancel your reservation on the bottom of your confirmation email using the link, or alternatively email us on onyx@onyxrestaurant.hu.

Many prospective diners book more restaurants for one evening, and only show up to one place, meaning the others lose money.
There are usually many people on the waiting list, but we are unable to seat any of them, because the cancellation or “no show” came through so late.
It is unclear why these guests do not attend at the reserved time and take their tables, or cancel it in advance.

Other restaurants also had to take action to combat this trend, with some now charging for the whole meal in advance.
Therefore, we have decided to take action as well, and we have integrated a special panel in our reservation system, where guests can provide a credit card guarantee in order to ensure their booking.

We inform our customers that the booking service run by DinnerBooking (www.dinnerbooking.com), with the support of the platform interbank Stripe (https://stripe.com/it) – involves the insertion of a valid credit card number to guarantee the reservation.
Therefore, at the time of the booking you will not be charged, and the information will be retained only to confirm the reservation.

Reservation is guaranteed only after the credit card is successfully registered and the confirmation email has been sent to your email address.

No fee will be charged on your card, unless there is a late cancellation, modification or no-show.

We allow up to 24 hours before your reservation for cancellations or modifications without any penalty, in case you have written an email to onyx@onyxrestaurant.hu.

In case of a late cancellation, late modifications or if the reservation were to result in a “no show”, you will be charged an amount of
70 € – ‘seventy euros’ per person, and will be invoiced for the amount charged on the credit card.

In case of a cancellation, contact us via email at least 24 hours in advance on the following address: onyx@onyxrestaurant.hu,
In this case the amount will not be forfeited and, therefore, no charge will be applied
.

For policies of DinnerBooking and Stripe please visit the respective sites (https://dinnerbooking.com/hu/en-US/s6/terms) and (https://stripe.com/it/terms).

We accept only confirmed reservations.

Reservations are taken 90 days prior to the calendar date.

We kindly inform you that if you any have special dietary requirements or requests that we are unable to provide, we reserve the right to modify your booking.

Please note that we offer 3-, 4- or a 6-course tasting menus for lunch,
and we have two 6-course tasting menus for dinner.

You are able to choose under the condition, that the entire table orders the same type of menu.

Thank you for your understanding and help in advance.